Customer Service Management and Customer Service Ticketing Software

The eeedo customer service management software is suitable for call center companies as well as for in-house customer service teams. Our customer service system helps you to manage customer service ticketing and ensures that support requests will always be answered by the right person.

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Omnichannel Customer Service

eeedo customer service solution works as an easy to use task/ticket management solution for back-office customer service agents. We automatically fetch all relevant data for the customer service agent when a new case comes in. When additional input to solve the case is needed from other employees, we create a trackable task for that person. The question can be forwarded via email, SMS or mobile app. The person whom this task is delegated can reply directly to the email or SMS, and the customer service agent will receive the answer to the system.

Our platform can be integrated with your current CRM, customer loyalty software, email and call center software. This allows your customer service agents to have one dashboard view for all relevant customer information to provide top-notch customer service.

Our customer service solution works hand in hand with our employee engagement platform.

Suitable for call center companies as well as for in-house customer service teams

The eeedo customer service management software is suitable for call center companies as well as for in-house customer service teams. Our customer service system helps you to manage customer service ticketing and ensures that support requests will always be answered by the right person.

Answering inquiries and questions is easy with the eeedo customer service system. You can research the answers to inquiries by clicking the tags in the tag cloud, by using the search features, or by using the directory to contact the people who have the answers. When you are ready to respond, the service also allows you to handle e-mail requests directly through the system for faster replies. These faster, more accurate responses through eeedo will result in a better customer service experience and happier customers.

Customer service software features:

  • Powerful, real-time search capabilities
  • Smart tagging and smart filtering of information
  • People directory that can be searched by specific skills
  • E-mail requests through the system
  • Integrations to call center software (For example, Elisa Ring and  Centile Istra)
  • Two-way SMS

Customer Service Management and Customer Service Ticketing Software

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Why our customers love us

The Ministry of Environment used eeedo to increases interaction in the regional structure and project ALLI between the network of experts. The project combined the Ministry universities and regional experts and agencies using eeedo enterprise social platform. For the Ministry there was great importance in the easiness of publishing new information and in increasing social interaction in the project.  At the same time the security, data retention and trustworthy backup were important. eeedo’s the strengths in the project were the ease and speed of deployment. The project team was able to start operation immediately after the decision.

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