When a new complaint arrives, eeedo automatically forms a new task and delegates it to the right person. The new task triggers a notification with a mobile push notification, SMS or e-mail depending on the system’s settings and on the urgency of the ticket. In addition, complaint tickets are easily manageable and reportable through a visual display.
Through this system, you will know how to handle customer complaints in a prompt, professional, and satisfactory manner that smooths the process for everyone involved.