True Omnichannel Customer Service Software
It is 6 to 7 times more expensive to acquire new customer than retain your current one. eeedo customer service solution helps you to provide the best possible customer experience. Our solution works as an easy to use task/ticket management solution for back-office customer service agents.
Integrations to Support Your Business Goals
Our platform can be integrated with your current CRM, customer loyalty software, email and call center software (e.g. Centile ISTRA, Elisa Ring, Elisa OC). This allows your customer service agents to have one dashboard view for all relevant customer information to provide top-notch customer service.
Faster Response Times
Our customer service software comes with a built-in answer templates for your most asked questions. This makes your customer service agents’ job easier and saves time. Your agents can personalize every reply before sending and discuss cases internally before answering the customer.
eeedo self service module
eeedo desk self service module allows you to create help pages, guides, and FAQs to support your customers 24/7 and help customer service agents to solve your customers’ pain points more effectively. Customer service agents can guide customers to the right help page via email, SMS, chat, and social media. Analytics and search statistics help you to continuously improve your help materials. If issues with your product or service suddenly emerge, our self-help module allows your customer service agents to react in a snap by editing and adding new help articles.
Uses cases for eeedo self service module are, for example, self service portal for customers, business partners, contractors and more.
Did you know that 91% of unhappy customers will not willingly do business with you again?
Contact us and we will help you to keep your customers happy!
Suitable for in-house customer service teams as well as for call center companies
Customer service software features
Our customers include
80% of companies say they deliver superior customer service, but 8% of people think these same companies deliver superior customer service.
Don’t be that guy! With our help, you have a better chance to be in that 8% group who keep their customers happy.