• Reclamation Management System

    Customers whose complaints and claims are handled well by a company become loyal customers and spread the word about the good customer service they received. Our claim & reclamation management software helps you to provide top-notch customer service to your customers.

Simplified Reclamation & Customer Claim Management

The reclamation management system through eeedo helps you to handle claims in your organization. This system simplifies reclamation management by allowing you to handle claims directly from your company’s web page via a form. E-mail reclamations can be directed straight to the system as well.

omnichannel customer service on tablet

Solve More Reclamations & Claims

When a new reclamation arrives, eeedo automatically forms a new task and delegates it to the right person. The new task triggers a notification with a mobile push notification, SMS or e-mail depending on the system’s settings and on the urgency of the claim. In addition, reclamation claims are easily manageable and reportable through a visual display.

Through this system, you will know how to handle customer complaints in a prompt, professional, and satisfactory manner that smooths the process for everyone involved.

example of a multi dimensional reclamation process

Reclamation management system features:

  • Ability to handle claims directly from company’s web page.
  • Email reclamations sent directly to the system.
  • Automatic task creation and delegation.
  • Variety of new task notifications.
  • Visual display that makes reclamation claims manageable and reportable.
Customer Complaints Management Software Delegate Task View

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Our customers include

Manhattan Residential Group logoOnniBus.com logoThe Ministry of Transport and Communications of Finland logoThe Ministry of Environment logo