Let’s face it—most of us waste a lot of time while at work. You feed the same information into multiple systems and hunt for missing attachments from the depths of your inbox. The total time wasted in unproductive tasks can take up to one-fifth of your work hours. If you add in the time spent dealing with problems and errors related to computers and software, the total amount of lost time can be even higher.
Finnish journalist Terhi Hautamäki wrote an interesting article (Sorry, only in Finnish) on the website Helsingin Sanomat about wasting time at work. The article gathered some interesting comments regarding the role of data systems and software used by organizations.
The comments slam the software on incompleteness, insufficient automation, and poor interface and design. In addition, some of the comments point out that the organizations deserve some of the blame themselves (For example, for not using gathered data efficiently).
Using data systems only to serve the administration’s goals is a problem. In Hautamäki’s article, for example, a commenter who posted under the pseudonym “AfrikastaAlunperin” (which means, “Originally from Africa”) states that the acquisition and deployment of new data systems should be planned to serve organizations’ core functions. The same user also points out that deploying new systems and digitizing work should create actionable benefits.
Another user posting in response to Hautamäki’s article criticizes management for not taking advantage of the data collected by enterprise resource planning (ERP) systems. Another commenter compares using an ERP to system resource planning (i.e. not very helpful).
These problems do not occur only in the private sector; the public sector is also struggling with many of the same issues. A commenter who goes by the pseudonym “Mad Programmer” comments that many Finnish public research institutes and universities are collecting data mainly to benefit ministries, not themselves.
A good software or SaaS product is never finished. It should constantly be developed and updated based on user feedback and customer development.
Despite the fact that most software products are updated more than once a year, not all developers fully realize the power of feedback and user experience or incorporate them into their updates. While you should not offer flawed products to paying customers, a good software or SaaS product is never finished. It should constantly be developed and updated based on user feedback and customer development.
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